Frequently Asked Questions

We recommend booking at least 2 days in advance to ensure availability. For popular items during peak seasons (wedding season, holidays), we suggest booking 1-2 weeks ahead. You can check availability in real-time on our website when selecting your rental dates.

The minimum rental period is typically 1 day. However, some items may have different minimum rental periods. Please check the product details for specific information. Rental periods are calculated from the start date to the return date you select during checkout.

When you add items to your cart and proceed to checkout, you will be asked to select rental start and end dates. Our system automatically checks availability based on existing rentals and stock levels. If an item is not available for your selected dates, you will be notified before completing your order.

Items must be returned by the specified return date. If items are returned more than 2 days late, you may be charged additional rental fees. We will send reminders as the return date approaches. For extended delays, please contact us immediately to discuss options.

Yes, you can cancel or modify your order before the rental start date. Please contact us as soon as possible. Cancellations made less than 48 hours before the rental start date may be subject to a cancellation fee. Modifications are subject to item availability.

We accept payments through Mollie, which supports iDEAL, PayPal, credit cards, and other popular payment methods. Payment is required at the time of order confirmation. You will be redirected to a secure payment page to complete your transaction.

Yes, we offer delivery and pickup services. Delivery and pickup options, along with associated fees, will be displayed during checkout. Please ensure someone is available to receive the items on the delivery date and to be present for pickup on the return date.

Items should be returned in the same condition as received, normal wear and tear excepted. Please clean items if necessary (especially tables and chairs). Any damage beyond normal wear and tear may result in repair or replacement charges. We will inspect items upon return.

Please inspect all items immediately upon delivery or pickup. If you notice any damage or missing items, contact us within 24 hours. We will arrange for replacements or provide appropriate compensation. Taking photos of any issues is recommended.

Yes, we offer setup and breakdown services for an additional fee. This service can be selected during checkout. Our team will set up items at your event location and return to break them down after your event. Please discuss specific requirements with us.

Yes, we serve events throughout the Netherlands. Delivery fees may vary based on location and distance. Please enter your event location during checkout to see delivery options and pricing. For events far from Amsterdam, additional travel fees may apply.

If you need to cancel due to unforeseen circumstances, please contact us immediately. We will work with you to reschedule or provide a refund based on our cancellation policy. Weather-related cancellations are handled on a case-by-case basis.